Job Summary:
The System Administrator is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer’s software and hardware systems, coordinating complex projects, and implementing software solutions. As well as working with end users supporting desktops, applications and cloud solutions.

Essential Job Functions:

IT Support relating to technical issues involving Microsoft’s core business applications and operating systems: Microsoft Office, Microsoft Windows
Technical support at the network level: WAN and LAN connectivity, routers, firewalls, switches and security
Basic remote access solution implementation and support: VPN, Terminal Services
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
System documentation maintenance and review in ConnectWise
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Work with the TTL/Service Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Escalate service requests that require advance engineer level support
Responsible for entering time and expenses in ConnectWise as it occurs
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
Enter all work as service tickets into ConnectWise
Other duties as may be assigned

Requirements:

Experience installing and managing network operating system software
Experience installing and managing applications software which is resident on network servers
Performing preventive and remedial maintenance of assigned network components
Ability to implementing and managing network security protection
Able to assess network and component performance and identifying areas where improvements can be made
Developing project plans to implement network operating improvements
Be able to monitor network and component performance and “tuning” assigned components to assure maximum performance
Be able to maintain accountability and inventory of network components'